24 hour response time / 100% response rate
Contact us with any questions or concerns you might have with your existing order or shipping.
Questions on placing an order or matching a product to your grill.
Please DO NOT use the following number for order related questions or product related questions. During this time we are only answering order related and product related questions through email...and we are very fast at getting back to you!
10am - 4pm M-F Central Time
(Trust us, we answer emails much faster!!! Thank you!)
-- Reach out to us via email to request a return.
-- We accept all returns within 60 days of purchase.
-- FREE RETURN SHIPPING with prepaid label.
-- We do not accept items back that have been used.
-- Customers returning any item(s) without requesting a return from us first will not be refunded.
-- We will issue a refund 48-72 hours after a return is received.
If you would like to exchange an item for a different one, please return the original item first. You will be refunded your original purchase price once we receive the item.
You will need to place a separate order for the new item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order; you may place it at any time.
Or you can leave us a message below....