24 hour response time / 100% response rate
Contact us with any questions or concerns you might have with your existing order or shipping.
orders@grillpartsamerica.com
Questions on placing an order or matching a product to your grill.
sales@grillpartsamerica.com
FOR MEDIA OR PRESS QUESTIONS PLEASE CALL...630-802-2938
10am - 4pm M-F Central Time
(Order related questions will ONLY be answered via email...Thank you!)
RETURN POLICY:
-- Reach out to us via email to request a return.
-- We accept all returns within 90 days of purchase.
-- FREE RETURN SHIPPING with prepaid label. (USPS, UPS, FedEx)
-- We do not accept items back that have been used.
-- Customers returning any item(s) without requesting a return from us first will not be refunded.
-- We will issue a refund 48-72 hours after a return is received.
-- Please note that all returns do have to be returned back to us via (USPS, UPS or FedEx) in order to be refunded. We can not refund an order without a return or issue a partial refund.
EXCHANGES:
If you would like to exchange an item for a different one, please return the original item first. You will be refunded your original purchase price once we receive the item.
You will need to place a separate order for the new item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order; you may place it at any time.
Or you can leave us a message below....
